The terms of the deal

By booking a build, paying a deposit, or signing one of our project contracts, you agree to these Terms. If you don't agree with something in here, tell us before you pay — we'd rather sort it out up front than argue about it later.

1. Who you're dealing with

"The Web Wrangler" (also "we", "us", "our") is a web design studio based in Fort Worth, Texas. "You" or "Client" means the person or business booking a build.

Our project contracts are countersigned by the studio's adult principal, who is the contracting party responsible for performance of the agreement. That signature is what makes the contract enforceable, and it is present on every project we take on.

2. Your project contract comes first

Most builds are covered by a separate written contract that sets out your package, price, deposit, deliverables, and dates. Where that contract says something different from these Terms, the contract wins for that project. These Terms fill in everything the contract doesn't cover.

3. Quotes, packages, and what's included

• Prices shown on our site are starting prices for the package described. Your final price is the one written in your contract or quote.
• A quote is valid for 30 days unless it says otherwise.
• Anything not listed in your package or contract is out of scope. That doesn't mean we won't do it — it means we'll quote it separately before we start.

4. Deposits and payment

• Builds start with a 50% deposit. We don't begin design work until it's paid.
• The remaining balance is due when the site is finished and ready to go live, before it is published to your domain.
• Payment is by card, handled by our payment processor. We never see or store your full card number.
• If an invoice goes unpaid for more than 14 days, we may pause work on your project until it's settled.

5. Refunds

The deposit reserves your slot and covers the design work that begins immediately, so it is non-refundable once we have started work. If you cancel before we've started, we'll refund it in full.

If you cancel partway through, you don't owe the remaining balance, but you don't get the deposit back and the unfinished work stays with us.

If we cancel the project for a reason that isn't your fault, we refund anything you've paid for work not yet delivered.

6. What we need from you

A build moves at the speed of the slower party, and that's usually content. To hit your dates we need text, photos, logos, and approvals when we ask for them.

• You confirm you own — or have permission to use — every logo, photo, and piece of text you give us.
• If a project goes quiet on your end for 30 days, we may treat it as paused and re-book your slot. Restarting may mean waiting for the next opening.
• Content you supply must be lawful. We won't build sites for anything illegal, hateful, or deceptive.

7. Revisions

Your package includes a set number of revision rounds. A round means you send your notes together and we work through them in one pass. Extra rounds, or changes that alter what was agreed, are quoted separately.

8. Timelines

Dates we give you are honest estimates, not guarantees. We'll tell you as soon as we know if something is going to slip. Delays caused by waiting on your content or approvals move your date accordingly.

9. Who owns the finished site

You do — once you've paid in full. On final payment, ownership of the finished website design and its page content transfers to you.

• Until final payment, the work remains ours.
• Fonts, stock images, plugins, and other third-party components stay under their own licences. We'll tell you if anything in your build carries an ongoing licence cost.
• We keep the right to show your finished site in our portfolio and marketing. If you'd rather we didn't, just say so in writing and we'll take it down.
• We keep ownership of our own underlying code, components, and templates that we reuse across projects.

10. Domains, hosting, and other people's services

Your site may rely on services we don't control — a domain registrar, a hosting provider, a payment processor, an email service. We'll set them up and point you at them, but those accounts belong to you and are governed by their own terms and their own fees.

We are not responsible for outages, price changes, or account problems at those providers.

11. Looking after the site afterwards

Ongoing care is available from Upkept, our official site-care partner. Upkept is a separate business with its own terms, its own pricing, and its own billing relationship with you. We are not a party to that agreement, and signing up for it is entirely your choice.

Where your package includes complimentary months of Upkept care, those months are a gift with your build. They are not redeemable for cash, and once they end, continuing is between you and Upkept.

12. What we don't promise

We build good websites. We can't promise what the market does with them.

• No guarantee of results. We do not promise particular rankings on Google, a number of visitors, a number of leads, or an amount of revenue. Anyone who promises you that is guessing.
• We don't promise your site will be free of every bug, or that it will look pixel-identical in every browser ever made.
• Beyond what's written here, the work is provided as is, without warranties of any kind, to the fullest extent the law allows.

13. Fixing things that break

If something we built stops working correctly within 30 days of your site going live, and it isn't caused by a change you or someone else made, we'll fix it at no charge. After that window, or where the cause is outside our build, fixes are chargeable — or covered by an Upkept plan if you have one.

14. Limits on liability

To the fullest extent permitted by law, our total liability for anything arising out of your project is limited to the amount you actually paid us for that project.

We are not liable for indirect or consequential losses — lost profit, lost business, lost data, or lost opportunity — even if we were told they were possible.

Nothing here limits liability for anything that cannot lawfully be limited.

15. Ending the agreement

Either of us can end a project in writing. Section 5 covers the money. We may also stop work immediately if payment is overdue, if the work would require us to do something unlawful, or if the working relationship becomes abusive.

16. Changes to these Terms

We may update these Terms. The version that applies to your project is the one published when you booked it. Material changes will be reflected in the "last updated" date at the top of this page.

17. Governing law

These Terms are governed by the laws of the State of Texas, and any dispute belongs in the state or federal courts serving Tarrant County, Texas.

18. Getting hold of us

Questions about these Terms — or anything else — go to webwrangler11@gmail.com. We read everything.

See also our Privacy Policy, which explains what we do with your information.